American Express

Posts Tagged ‘Frustrate’

The functionality of your Web site must be unique to your business and the needs of your target market. On a retail Web site, customers will be able to view complete details about your products, understand pricing and shipping, and get a good view of the product from multiple angles since they cannot hold it in their hands and be able to make the purchase. After the purchase, the customer should automatically receive a confirmation, or receipt, by e-mail so that he or she knows the order is in good hands. You will want to keep in touch with your customers to encourage them to come back and purchase again, so you will want to give the target market opportunities to sign-on to receive email communications from you–right from the checkout.

On the other side of the coin, don’t include everything you can possibly include on your site just because you can. What you do not want to do is overwhelm the user in the middle of the purchase process with 20 other, unrelated products that will distract them and potentially put a halt to their current order.

Equally important to functionality is the performance of the Web site itself. This drills down into how the site and all of its supporting functions are coded. Users will quickly become frustrated by a Web site that generates errors on a regular basis or that does not load within a reasonable time period. Likewise, focusing on only one dynamic of the market can frustrate other market segments.