American Express

Understanding your target market also affects “how” you target your customers. It’s one thing to know whom you are targeting, but if you get them to the front door and they are unable to open the door to see what’s inside, what is the point? For example, according to the Pew Internet & American Life Project, 22 percent of American citizens 65 years of age and older use the Internet—a 47 percent increase between 2000 and 2004. This is a significant increase and will only continue to grow as more and more seniors embrace the Internet.

Now if you have a business that is targeting customers who fall into this category, you need to make sure that all of your customer touch points appeal to this market segment. This could be as simple as using appropriate font sizes on advertisements that you place on the Internet so that users with
poor eyesight can easily read your offer and visit your site, but this is just the
beginning. Once the user gets to your site, you have to make sure that everything on the site is accommodating, as many seniors will encounter different usability issues due to disabilities or sheer lack of knowledge of how the Internet works.